Terms & Conditions

Cavendish Imaging services and products aims at assisting professionals and patients in diagnosis and treatment planning. Cavendish Imaging is not providing and is not responsible for providing any interpretation of images or clinical service such as diagnosis or treatment.

Radiology reports can be ordered through Cavendish Imaging but are provided under the named Radiologist’s professional responsibility, not under the responsibility of Cavendish Imaging.

Cavendish Imaging endeavours to provide the very highest quality results, however Cavendish Imaging will not accept any liability for incorrect or incomplete information on the Referral Form or inappropriate or inadequate patient preparation which may compromise the value of the final results.

Cavendish Imaging endeavours to have patients booked for a specific date/time seen on time, however e.g. equipment malfunction, staff sickness may introduce delays or cancellations.

Cavendish Imaging endeavours to dispatch the images to the referrer and/or the patient as fast as possible, however e.g. equipment malfunction may introduce delays. Cavendish Imaging reserves the right not to accept referrals in such cases. Cavendish Imaging must be notified 24 hours in advance of the patient’s visit to the imaging centre if a particular urgent service is required.

Patients who are self-paying for the service that Cavendish Imaging provides, need to settle their accounts on the day of their order. If not, delay in the processing of the order, or, the delivery of the complete service may occur.

Non-attendance to an appointment or cancellation of an appointment less than 1 full working weekday prior to the appointment incurs a non-refundable £50 charge, to be collected prior to booking a new appointment.

Cavendish Imaging does not accept any liability for any disagreement between patients and their insurer, referrer or third party providing payment to Cavendish Imaging on their behalf. In the event of non-payment to Cavendish Imaging within 3 months of the delivery of the service, the patient is ultimately responsible for settling the invoice.

For referrers, Cavendish Imaging standard payment terms are 14 days; Cavendish Imaging policy on retrieving late payments (debt collection) applies.