Questions
Q Where are the Cavendish Imaging scanning centres?
A Cavendish Imaging has scanning centres in London (Central London – Harley Street, North London – Finchley, South London – New Malden, East London – Hornchurch), Birmingham and Oxford. We also have satellite centres at Manchester, Nottingham, Leeds, Bristol and Colchester. Please see CONTACT for the addresses.
Q How long will I have to wait?
A If you have an appointment, you should be seen at the time of that appointment. But if we forecast that, for example, the previous appointment is taking longer than anticipated or there is an issue with the equipment, we will inform you and give you an updated waiting time.
Q Do I need an appointment?
A All our centres operate a booking system. Please CONTACT us to make an appointment. Having said that, it is usually possible to come to our Harley Street centre as a walk-in during week days. Please give us a call on 020 7935 2777 if you would like to check how busy we are when you are near us.
Q Can we claim back from insurance companies?
A Cavendish Imaging is registered with most UK insurance companies. Please contact them prior to your X-ray or CBCT scan to gain an authorisation code. Please bring this code and your membership number with you for us to claim the costs from them. If the cost is not recovered in full, you will be liable to settle the outstanding balance.
Q What is the use of a dental, maxillofacial or head & neck CT scan to my referrer?
A The CBCT scan will give your clinician a detailed three-dimensional view of the anatomy of interest which may not have been previously visualised on previous X-rays. This will be used in conjunction with their clinical examinations and medical notes to inform diagnosis and treatment.
Q What will happen to me during the scan?
A Expect to be with our radiographer for around 30 minutes. You will be asked to remove anything containing metal that you are wearing within or near the area of interest so that it does not interfere with the study. For example, do remove all earrings, piercing on your face, necklaces and hair clips if you come for a face or dental scan. The radiographer will explain the procedure and talk you through the scan step-by-step. You will usually be sitting for the scan and will have to remain as still as possible for just a couple of minutes. For a face or dental scan, your head may be comfortably cushioned with a soft strap to hold your head and a rest placed beneath your chin: you will not feel anything. There is no contraindication for patients with pace makers. There is no contraindication for pregnant patients for all scans for which the xray beam is not directed to the foetus. Once your scan is done, your radiographer will check your scan and notify your clinician.
Q What about the radiation?
A We are constantly working with our staff to ensure that the protocols we use, i.e. the set-up of the scanner, keeps radiation dose to a minimum. The radiation dose received varies from patient to patient but is typically in the range of 1 to 200 microSv. To put this in perspective, everyone in the UK receives about 2200 microSv annually from natural background radiation, so a CBCT scan corresponds to an additional few hours to about a month of background radiation depending on the protocols used. Our Online Exposure Patient Leaflet leaflet may also help.
Q How much will it cost?
A Your referring practitioner will discuss pricing with you prior to your scan, as this will be determined by the complexity of their treatment plan. We will offer a quote on the day also, if this has not been provided by your referring clinician. We offer extremely competitive prices starting from £50 for a radiological examination. At all our branches, self-paying patients will pay on the day of their examination by debit or credit card. We also accept American Express. Since the covid situation, we have stopped accepting cash and do not have change.
Q Do you have patient information in other languages than English?
A We will consider producing information in more languages in the future depending on our patients’ needs. Please use our feedback page to tell us about your language needs.
We encourage patients to be accompanied by a friend or relative who can interpret our explanations and the patients’ questions. If needed, the help of an interpreter can be outsourced.
Please CONTACT US prior to your visit for this.
It is your attention to detail and high quality scans that set you apart from your competitors
Quickly seen, no delay. Most welcome
I regularly refer patients to Cavendish Imaging for radiographs and cone beam CT. The staff are knowledgeable, helpful and also kind.
The operative, could not have been more helpful and nice. Also, the staff I spoke to on the phone were polite and most helpful. Very happy with the visit
Thank you for being so kind and helpful throughout. I had issues getting to the appointment and your kindness and patience was much appreciated
Friendly, fast, professional service. Thank you!
Walk-in clinic was very convenient and waiting time was very short.Thank you
Came in with my daughter for her mouth to be scanned, both radiographers were really good with her, taking time to talk to her, explain things and put her at ease, much appreciated
Overall a very prompt and efficient service
I was very promptly seen on arrival at the London walk-in service, the whole process required minimal time.